This Other Eden
Effective Date: October 2025

1. Introduction

Welcome to This Other Eden (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website (the “Site”), in accordance with the UK General Data Protection Regulation (UK GDPR), the EU GDPR (where applicable), and the Data Protection Act 2018.

By using our Site, you agree to this Privacy Policy.

2. Who We Are

This Other Eden
Email: hello@thisothereden.shop
Address: 11 Fishergate, Ripon, HG4 1EA
We are the “data controller” responsible for deciding how your personal data is used.

3. The Data We Collect

We collect and process the following categories of personal data:

a. Information You Provide

  • Name, billing and shipping address

  • Email address and phone number

  • Payment details (processed securely via third-party providers)

  • Account login details (if you create one)

  • Communication preferences

b. Information Collected Automatically

  • IP address, browser type, device, and operating system

  • Usage data (pages visited, time on site, referring websites)

  • Cookie data

c. Information from Third Parties

  • Payment providers (e.g. Stripe, PayPal)

  • Analytics services (e.g. Google Analytics)

  • Advertising platforms (e.g. Meta / Instagram)

4. How We Use Your Data

We use your data to:

  • Process and deliver orders

  • Communicate with you (order confirmations, updates, support)

  • Manage your account and preferences

  • Send marketing and promotional messages (only if you’ve opted in)

  • Improve our website, products, and services

  • Comply with legal or tax obligations

5. Legal Bases for Processing (Under GDPR)

We rely on the following lawful bases for processing your personal data:

Purpose Lawful Basis to fulfil your order

Contract necessity To send marketing emails (with consent)

Consent To maintain business records and comply with tax law

Legal obligation To improve our website and user experience

Legitimate interests You can withdraw consent or object to processing at any time (see Section 10).

6. How We Share Your Data

We only share your data with trusted third parties that help us operate our business:

  • Payment processors (e.g., Stripe, PayPal)

  • Delivery couriers (to fulfil orders)

  • Website hosting providers

  • Analytics and marketing tools (e.g., Google Analytics, Meta Ads)

All third parties are required by contract to handle your data securely and in compliance with GDPR.

We do not sell your personal data to anyone.

7. International Data Transfers

If we transfer your data outside the UK or European Economic Area (EEA), we ensure it is protected by appropriate safeguards, such as:

  • Adequacy decisions by the UK government or European Commission; or

  • Standard contractual clauses approved by the UK ICO or EU Commission.

8. Data Retention

We only retain personal data for as long as necessary:

  • Orders and transaction data: 7 years (for tax and legal purposes)

  • Marketing data: until you withdraw consent or unsubscribe

  • Website analytics

When no longer required, we securely delete or anonymise your data.

9. Your Rights Under GDPR

You have the following rights:

  • Right of Access – Request a copy of your personal data.

  • Right to Rectification – Correct inaccurate or incomplete data.

  • Right to Erasure (“Right to be Forgotten”) – Ask us to delete your data.

  • Right to Restrict Processing – Limit how your data is used.

  • Right to Data Portability – Request transfer of your data to another service.

  • Right to Object – Object to processing based on legitimate interests.

  • Right to Withdraw Consent – Withdraw consent at any time (e.g., marketing emails).

To exercise your rights, contact us at:
📩 hello@thisothereden.shop

You also have the right to lodge a complaint with your local data protection authority.
In the UK, this is the Information Commissioner’s Office (ICO): www.ico.org.uk

10. Cookies

We use cookies to enhance your experience, provide analytics, and personalise content.
For details on how cookies work and how you can control them, please see our Terms of Use.

11. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or loss.

All payment data is encrypted and processed securely by third-party payment providers.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our Site, with an updated “Effective Date”.

13. Contact Us

If you have any questions or wish to exercise your rights, please contact us at:

The Other Eden
Email: hello@thisothereden.shop
Address: 11 Fishergate, Ripon, HG4 1EA